Meet Clay: The Account Manager Who Knows You By Name

When you peek behind the curtain of Uncommon Threads, you’ll find friendly faces who love their work. And Clay Martin, the Executive Sales Account Manager of Uncommon Threads, is no exception. After only a few months in, Clay knew that his new position was about more than selling chef clothes.

“One of the most memorable sales I‘ve made was to a customer who’s making a difference in their community by offering jobs to those who have never had one before due to cognitive or physical disabilities. He said that when these new employees received their embroidered aprons, they were ecstatic. It was a symbol of accomplishing a goal and starting a job. Listening to this customer’s story and mission for their company to understand “the why” of their purchase was a very cool experience.”

Clay also feels fortunate to be stepping into his role during the COVID-19 crisis because of the unique way he’s been able to serve his clients. 

“I’m one of the few sales representatives in the industry who’s reaching out to customers and developing more personal relationships. Our owner, Scott, has always kept a large amount of stock on hand, which has been crucial to keep our clients thriving in this tough time, while other companies are having issues fulfilling stock requests. With a 99.7% fulfillment rate, we can ship any amount of any item to any restaurant in the country at the drop of a hat.”

Since it’s his first experience in a sales position, Clay is learning like a sponge, trying to soak up everything he can from data and his superiors.

“I’m a firm believer in learning everything you can from data and from those around you. I think that Uncommon’s positive environment is contagious and helps me create a better experience for our customers. Caring, listening, and responding to our clients’ needs has been crucial. We really have a service-first, and relationship-centered business philosophy. So far, the most important thing I’ve learned is to provide value for the customer. I’m here as a resource and to offer a service to our clients. Uncommon offers a fantastic product and I strongly believe I’m helping our customers by fulfilling their culinary apparel needs. I’m here to assist our clients in any way that I can, and I think that this mindset leads to success not only for our customers, but also for Uncommon Threads.”

But Clay also knows that in order to work hard, you have to play hard, too.

“I am a huge fan of games and competition. During the summers, I love to golf, run, and play beach volleyball. In the winter I play a ton of indoor basketball. I also love board and bar games. Pool, darts, bowling, shuffleboard, trivia, Settlers of Catan, Codenames, Wits and Wagers, Escape Rooms… you name it, I play it! And despite residing in Illinois now, I am a huge Wisconsin sports fan. Go Pack Go! Go Bucky! Fear the Deer! Go Crew!”

"I love my Uncommon Threads clothes. They're perfect! They're comfortable, and they're made for chefs."

Chef Richard Papier